Frequently Asked Questions
Everything you need to know about shopping with The Collagen.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, generally arriving within 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn apparel with original tags attached. Please note that for hygiene reasons, certain accessories and final sale items are non-returnable.
How do I determine my correct size?
Each product page includes a detailed size chart with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options such as Klarna and Afterpay.
Are your materials sustainably sourced?
At The Collagen, we prioritize ethical manufacturing. 80% of our current collection is made from organic or recycled fibers, and we are working toward 100% sustainability by 2025.